The Customer Service around here is horrible…

I've spent quite a lot of time in my career in customer service, which as you know is a really bad thing, because I'm horrible at it. People can sense it with me when I'm on the phone with them. They can feel the gritted teeth, the sarcastic tone, and they can see the eye … Continue reading The Customer Service around here is horrible…

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My Bitter I.O.W.A. experience

I grew up in South Dakota. As the butt of almost all jokes from other states except from our Northern brethren, North Dakota, it was hard to defend South Dakota. Most states were either bigger, faster, stronger or more famous than us. ¬†At least I was from the biggest town in South Dakota, which was … Continue reading My Bitter I.O.W.A. experience