As you have probably figured out, I’ve been a bitter guy for my entire life. If you haven’t figured that out yet, then you probably need to read a few posts, which I know you won’t and that will make me even more bitter. It’s part of the bitter cycle that always lead to bitterness. But that is a subject for another day.
Most of you weren’t even blog born when I started out 4 years ago. So you probably don’t know all about how this blog got started. Unless you cheated on the exam, and just looked at the About page.
For the lazy (which for some reason this blog attracts), the Cliff Notes version of why I got started was because of the pure bitterness I would get about answering phone calls. I ranted many times about my bitterness toward Alexander Graham Bell and his insidious decision to invent the phone. I’ve talked about phones in general, I’ve talked about a time traveling ancestor going back to the day Graham invented it, I’ve even talked about the epic struggle between Customers and Customer Service. Let’s just say that if me and AGB ever meet someday, there is going to be a smackdown of epic proportions. He’ll probably beat me pretty bad, but not before I give him a concussion that will destroy his idea for the phone.
The sad part about my job is that I’ve been in a position for 10 years that only requires me to be a backup on the phones. The really sad part is that they keep getting rid of the front up people, so I have to keep answering it more and more. So while some days I may only take 2 or 3 calls, I can still have a bitter day. Why you say? Well, it is all about that motto in the title. One call can ruin it all.
I can be cruising along my day, ignoring work, not looking at my emails, daydreaming about dreaming on my couch, or doing my favorite thing at work, (twiddling my thumbs) when I see a light on the phones. Of course, I can ignore it at first, but then I have to play the game of chicken to see if I can outwait the other people. Most times I win, but sometimes my willpower to make that stupid light go away wanes, and I give in.
When I finally pick up a call and the Russian Roulette part of the my day comes in. You never know who is on the other side of the line. They may be nicest person in the world just wanting pricing, which I will grudgingly give them and try my best to wipe the smile off their stinking smiley face, or it can be the worst person in the world on the other line, or in other words, the customer version of me. The guy or girl that is angry, bitter and wants me to do their work for them.
In that very moment, everything can collapse. In one little call, my day, week, even month can be ruined. I once got a call from a dealer that essentially cost me an entire week. Not only did I have to keep in contact with him throughout the week, but I had to be a liason between him and a manager for an entire week. The exhaustion from having to communicate was bad enough, but to do it between two people for an entire week? All this bitterness because I just happened to be the one person at that one moment that decided to answer the phone.
Like I said, one call ruined it all. I’m not the only one that has had this happen either. You all have. One call about how you were one lottery number off from a billion dollars. One call from a relative that cost you two hours of your time. One call in the middle of the night that had some not so good news that cost you valuable sleep time. One call from a realtor, or a telemarketer, a boyfriend or a girlfriend that wanted to end the relationship. Or the employer that was asking you to come into work on your day off, or the potential employers telling you that you didn’t get the job.
You know that all this could have been avoided if the news was received by an email or a text instead. Or if you talked to a person face to face, they wouldn’t have been brave enough to say it to our face. Or if they recorded a YouTube video, or Facebook Message. It was never the news that was the problem. It was the fact that it was a call, and it ruined it all.
Bitter Call that Ruins it ALL Ben